Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tom Butler

February 18, 2023

5  out of  5 rating by Tom Butler
"Melissa Satterthwaite has been our State Farm agent for 14 years. She is ably supported by Nicky Murphy. They are both extremely professional and responsive to our insurance needs and questions. They are very thorough in evaluating situations and coming up with just the right insurance solutions. We are very grateful and appreciative of their excellent service. We truly trust our insurance needs to them . . . We unequivocally recommend them. Respectfully submitted, Carol and Tom Butler"

Jeanie Fussey

January 13, 2023

5  out of  5 rating by Jeanie Fussey
"We've been with Melissa for over 12 years . If I need her, one phone call is all it takes. Melissa has helped with both our cars and home. If an adjuster is needed , problem. Again, an agent is quickly and efficiently rushed to the rescue. We are safe and secure while Melissa and her staff are in charge . Many thanks for a job well done, Melissa!!"

Phil Davich

October 4, 2022

5  out of  5 rating by Phil Davich
"Melissa has been my agent for many years. I have never had any complaints about her service. I have multiple policies through her office and her claims handling has been superb. I cannot recommend her highly enough."

Nichole Heinkel

September 27, 2022

5  out of  5 rating by Nichole Heinkel
"We have been with Melissa for about 10 years and love the service we receive!"

Andrea Zehr

September 1, 2022

5  out of  5 rating by Andrea Zehr
"consistent. quick & responsive. professional. friendly. feel secure and know you're in good hands. Melissa and her team are ON IT!"

Evelyn J

July 18, 2022

5  out of  5 rating by Evelyn J
"I’ve been with this agency for years!!! Left for a moment and then came back because there’s no better quality in terms of customer relationships than with this group right here!"

truc huynh

July 18, 2022

5  out of  5 rating by truc huynh
"Melissa and Nicky have been helping me with my insurance over 5 years. They are extremely helpful and able to answer my questions anytime (even the weekend and late in days). They are also able to give me the best deal in the matter of hours (usually respond to my email within couple hours). Melissa goes above and beyond to reference me another insurance company when I open my first business in Fort Wayne. She can't help me with my business's insurance because I have never opened a business before. Anyway, they are helpful, knowledgeable and get the job done with a very fair price. I highly recommend"

Lisa Brown

July 9, 2022

5  out of  5 rating by Lisa Brown
"Melissa and her staff are wonderful"

Debbie Honeycutt

June 22, 2022

5  out of  5 rating by Debbie Honeycutt
"Melissa & Nicky have been extremely helpful & pleasant to work with during my daughter's move to Indiana & helping her acquire the necessary auto insurance. They both expressed genuine concern & were willing to help which put this parent's mind at ease. I would definitely recommend this agency & its staff!"

Leena Edgar

June 22, 2022

5  out of  5 rating by Leena Edgar
"For eight years now, they've been on top of things and helped us through all the changes. Highly recommend. Extremely helpful and responsive."

Heather Shell

February 23, 2022

5  out of  5 rating by Heather Shell
"Very prompt and efficient service. Very personable and easy to work with."

Allen Brouwer

February 1, 2021

5  out of  5 rating by Allen Brouwer
"Very responsive staff"

Grace K Kennedy

August 31, 2019

5  out of  5 rating by Grace K Kennedy
"Melissa is an agent that will go above and beyond for you. She is not only efficient; but warm and caring. I highly recommend her!!!"

Nicole r

June 15, 2019

5  out of  5 rating by Nicole r
"Melissa and her staff have always been helpful, kind and patient whenever I had a question, concern or claim I wanted to get resolved. They are amazing at getting quotes asap regarding any kind of insurance and have always done their best to give me the best possible quotes as quickly as they could.. I definitely suggest Melissa Satterthwaite's State Farm for any of your insurance needs.."

Amanda McBroom

June 14, 2019

5  out of  5 rating by Amanda McBroom
"Melissa, Misty, and Nicki have always been great with their customer service. My family and I have been customers with them for too many years to count. No matter when something happens, they are always available to talk and help you through your situation. I have had some crazy things happen to my car and have always easily gotten coverage. There were a couple of times that I called, bursted into tears, and was met with compassion and a calming voice. These ladies derserve every star possible for this review because they honestly go above and beyond their job description to help you out the best they can."

Misty Wilson

June 12, 2019

5  out of  5 rating by Misty Wilson
"Melissa has the biggest heart! She will do whatever she can for someone with in the allowed limits that State Farm sets for her. I had worked for Melissa for over 9 1/2 years before changing careers. I’ve watched her personally deliver death benefits to a grieving family. Give clients rides to their doctor visits, rides to rental car companies, rides to body shops or were ever they needed to go. Melissa has taken calls in the over night hours to get claims started for people. Melissa is one of the few agents that gives her clients her personal phone number to call her whenever they need her. I watched her drive to Indianapolis on a Saturday morning to make sure a family was taken care of when a tree had fallen on their home the week before Christmas. She made sure that they had a place to stay, all their necessities, and gave them the Christmas tree from our office because, their’s was destroyed. She’s has taken time away from her family after hours to meet and, take care of her clients. While on vacation she had called claims and underwriting to get things resolved for her clients. Is she human? Yes, I’ve seen her make mistakes but, when she does, she owns them and, does her best to correct them. Even though I haven’t work for her in nearly 2 years, she is still my agent and always will be!"

Ruth Muldoon

June 12, 2019

5  out of  5 rating by Ruth Muldoon
"Outstanding service. I would recommend her to all my friends and family."

Stephanie Rustad

June 12, 2019

5  out of  5 rating by Stephanie Rustad
"Best insurance I have ever used. You guys always keep me well informed and are very helpful."

Caleb Shannon

June 11, 2019

1  out of  5 rating by Caleb Shannon
"We had state farm insurance through Melissa Satterthwaite for years. Overall it was terrible. They never fought for us when we had any claims, and it seemed like they always took the easy way out. Melissa her self was rude and caught in several lies. She would call one family member and say one thing, and then call another with a different story, she just didn’t realize we were together during the time of the phone calls. It was very said that this is how State Farm lets their name be represented. I do not trust Melissa with something as important as car insurance. I usually don’t leave such negative reviews but I feel like people should know so they could protect themselves. I thought a longtime before writing this, so save your self some frustration, time, and money."


January 8, 2019

5  out of  5 rating by Couldbeworse
"Melissa today was super friendly, extremely efficient, vastly knowledgeable and very professional. I'll definitely be asking for her should I ever have to return again. Phenomenal agent and a great experience - thank you Statefarm. - Nick"

Nickolaus Cripe

November 30, 2017

5  out of  5 rating by Nickolaus Cripe
"Melissa provides unmatched client service. It can be rare to find such professionalism in the insurance industry these days. Can't be happier."

Chad Buzzard

July 6, 2017

5  out of  5 rating by Chad Buzzard
"The ladies who work here are so nice and helpful, they treat you as family and not another customer! :)"

john duke

October 24, 2015

4  out of  5 rating by john duke
"She was my parents insurance agent first. When I first needed Melissa and State Farm, I went from a "totaled" 3 month old vehicle, and a shattered clavicle to not having to worry about med bills and replacing the Jeep in 5 days!! It happened on a Sat morning. And we were able to reach Melissa....from the ER room. She got the claim going before Mon went very well considering, and any "problems" were because I didn't understand the system. Little late on the was two years ago. Great service when we needed it. John Duke"